True Soldier® takes your privacy very seriously. This Privacy Statement explains what personal information we collect, how and when it is collected, what we use it for now and how we will use it in the future, and details of the circumstances in which we may disclose it to third parties. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement and/or any complaints please contact us at [email protected]
By visiting and using WWW.TRUESOLDIER.SHOP for the purchase of products from True Soldier® you acknowledge that you have read, understood, and are consenting to the practices in relation to the use and disclosure of your personal information described in this Privacy Statement and our Terms of Use. Please obtain your parent’s or guardian’s consent before providing us with any personal information if you are visiting and using the Website.
WHAT INFORMATION DO WE COLLECT AND HOW WILL WE USE IT?
When you place an order with us or send us an inquiry, we will collect certain personal information from you, for example, your name, postal address, phone numbers, e-mail addresses, PayPal account information, and credit card numbers. We may also obtain information about you as a result of authentication or identity checks. We use this information to identify you as a customer, to process your order, to deliver products, to process payments, to update our records, to enable your use of interactive features of our service, and to generally manage your account with us and if you have consented to provide you with information by post, e-mail, mobile messaging, telephone communications and/or through any other electronic means including social network platforms about our products, events, promotions, and services. We may also use this information to tailor how our website appears to you and to tailor the contents of our communications with you, so as to make the website and those communications more relevant to you.
We may collect statistical information about website traffic, sales, and other usage-related information which we may pass on to selected third parties. These statistics do not include any information which can identify you personally.
We may also use your personal information for our internal marketing and demographic studies, together with non-personal data to analyze, profile, and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers.
We will at all times seek to comply with the requirements of the U.K Data Protection Act, 1998 (the “Act”) and any applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure, and processed fairly and lawfully. Your data will be held and managed by True Soldier®
Unit 2, Russell Town Industrial Center, Russell Town Avenue, BS59LT, Bristol, United Kingdom, who acts as a Data Controller for the purposes of the Act. Please contact True Soldier® at [email protected] if you have any queries in relation to your data.
RETENTION AND DELETION OF PERSONAL INFORMATION
We do not store credit card details, nor do we share customer details with any third parties.
We shall only keep your information as long as you remain an active customer and for 3 years afterward or as otherwise required by law.
If you wish to request the deletion of your personal details or wish to change your preferences at any time please contact [email protected]
COOKIES AND HOW WE USE THEM
Cookies are small pieces of information that are issued to your computer when you visit a website and which store and sometimes track information about your use of the website. When you enter our site our web server sends a cookie to your computer which allows us to recognize your computer. By associating the identification numbers in the cookies with other customer information that you provide.
We use cookies to elevate your user experience and the quality of our site and service. This includes keeping track of what you have in your shopping cart, remembering you when you return to our site, and identifying how you navigate around the internet, including where you click, and which website you arrived from.
By continuing to use this site, you understand and consent to our cookie settings and use.
HOW DO I UNSUBSCRIBE FROM EMAIL UPDATES?
If you have registered to receive updates from us, and you no longer wish to receive these, you can request that we amend your preferences. You can do that either as indicated in the particular communication, e.g. by using the unsubscribe link which is included in all email updates or by responding to the email with “unsubscribe” in the subject line.
OTHER PEOPLE WHO MIGHT USE YOUR INFORMATION
In certain circumstances we may disclose personal information relating to you to third parties, for example, in order to conform to any requirements of the law, to comply with any legal process, for the purposes of obtaining legal advice, for the purposes of credit risk reduction, to prevent and detect fraud and/or to protect and defend the rights and property of True Soldier®. At all times when we disclose your information for the purposes of credit risk reduction and fraud prevention we will take all steps reasonably necessary to ensure that it remains secure.
CHANGES TO THIS PRIVACY STATEMENT
We may update this Privacy Statement from time to time. The amended Privacy Statement will be posted on the Website. Please check this page regularly for changes to this Privacy Statement. If you continue to use the Website or if you submit information to us following such changes, you will be deemed to have read and agreed on them.
THIRD-PARTY LINKS
The Website and/or Applications may from time to time contain links to other websites not controlled by us. We do not accept responsibility or liability for the privacy practices, data collected, or the content of such other websites. The operators of these linked websites are not under a duty to abide by this Privacy Statement. If there are terms and conditions, other privacy statements, or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them.
SECURITY STATEMENT
Unfortunately, transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data we cannot guarantee the security of your data submitted to us and any transmission is at your own risk.
We do however use strict procedures and security features to try to prevent unauthorized access wherever possible. Personal information provided to us via the Website or via any Application and online credit card transactions is transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters “http” in the URL change to “https,” the “s” indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you are about to enter a secure area or display a padlock image.
The Website and the Applications use this encryption technology to protect your information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our customer service center and stores also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.